During the current economic climate your professionalism and efficiency will differentiate you from your competitors. Smart businesses in the hospitality market sector use
solutions to differentiate themselves from their competition.
In hospitality, the quality of your service will reflect on your success rates.
Exceeding your customers expectations will encourage retention and give an edge
over your competitors.
Effective targeted marketing campaigns
Generate a realistic profile from customer history on the spending patterns of customers, allowing you to create consumer-centric marketing for increased loyalty and spending.
Identifying customer needs accurately will enable you to understand their specific
requirements. You will have the opportunity to create personalised marketing lists
to send individualised messages regarding events or product launches as well as
tickets, discount offers and special promotions and monthly newsletters. Implementing
close loop marketing will enable you to easily see which campaigns were successful
and which ones were not
Build customer loyalty
Developing closer relationships with customers increases business productivity and
retain existing customers
Bridge the gap between you and your customer
Automate personalized thank-you, confirmation and cancellation messages for ticket
and merchandise purchases and reservations Making a telephone or online reservation
becomes easier and you will never double book a client as employees are able to
see up-to-date availability of services
Hosted on site or in the clouds
Vigence offer two deployment methods. Both deployment methods have their own benefits.
On-Site is based at your company’s site, and managed by your own employees providing
complete control over your entire customer relationship management environment.
Hosted is easy, quick, and affordable. With hosted CRM, all hardware and software
is maintained by Vigence at our data centre. This means no capital outlay and we
can get you up and running in no time